Business Systems Analyst III

Genesis10 is currently seeking an IT Business Systems Analyst III (Senior) with a leading client in Columbus, OH. This is a 6 month contract, position requiring 4 days on-site per week.
Compensation: $50-60.00/HR

Provides systems support for assigned business unit or assigned application(s) which include the following: - Maintains, monitors, updates assigned application systems - Researches problems and takes appropriate action to correct - Tests and implements new software or software modifications - Develops and provides user training for new and existing applications, products and procedures Develops and updates documentation to support policies or procedures. Develops, generates, maintains and monitors reports, files, and/or other data. Responds to questions and provides technical support to members of the business unit. May act as liaison between software vendors and business unit or between users and other corporate areas.

This role will be in support on our contact center systems and the implimentation of new systems. This includes, IVR, call routing, reporting, workforce optimization, workforce management, call recording, softphones and desktop integrations, call backs and more. Experience with these systems, their functions and operation is highly important.

• Leads assigned projects and/or provides advanced technical and consultative support to other team members for assigned business unit or assigned application(s) that are typically more complex and of a larger impact to the company.
• Maintains in-depth knowledge of applications and stays current in technical enhancements, methodologies and trends related to the assigned application(s).
• Analyzes existing systems or procedures and identifies technical or procedural improvements.
• Recommends business practices to optimize use of application systems.
• Develops operational procedures for products, services and systems.
• Designs processes to meet regulatory requirements.
• Develops and generates special or Ad Hoc reports.
• Provides technical support to business unit, customers, management and other users.
• Serves as liaison between software vendors and business units, or between users and other corporate areas.
• Creates and maintains documentation for IT and business areas
• May maintain and run access reviews and DR events
• Participates in off-hour production releases as needed.
• Incident and problem management
• Must assist in developing and executing on strategic plans

Basic Requirements:

• Agile System Development life cycle experience
• Experience as a business or systems analyst
• Experience in banking and contact center

Beneficial Experience:

• Bachelor's Degree
• Project planning and management, with the ability to manage multiple projects in a fast-paced environment and meet deadlines.
• Knowledge and Experience in waterfall and agile methodologies.
• Experience in a Business Analyst role performing the listed responsibilities, including experience with the following artifacts is desirable:
• Eliciting and documenting functional requirements, use cases, and User Stories
• Producing process flows using Visio
• Demonstrable technical skills and ability to learn technology
• Strong organization, written and oral communication skills
• Experience facilitating group sessions to gather requirements with ability to ask relevant questions to drill into the details
• Experience tracking and driving deliverables to completion
• Experience with Microsoft products including, Outlook, Word, Excel, Teams, Visio.
• Experience with ServiceNow platform
• Experience with Agile collaboration tools, including Microsoft Azure DevOps (ADO)
• Genesys Cloud certification
• Experience with contact center systems including Cisco UCCE, Finesse, Egain, Verint WFO Suite and Virtual Hold Technology

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:
Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF)
Remote opportunities available

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.