Help Desk Specialist

ONSITE IN BOSTON MA
CONTRACT POSITION

We are seeking a proactive and customer-focused Help Desk Specialist to provide technical support for end-users, with a focus on Salesforce and Microsoft applications (e.g., Outlook, Teams, Office 365, SharePoint). The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a passion for delivering high-quality IT support.

• Provide Tier 1 and Tier 2 support for Salesforce users, including login issues, navigation assistance, and basic configuration troubleshooting.
• Ability to support custom software and pick up applications quickly.
• Support Microsoft applications and services, including Office 365, Teams, Outlook, OneDrive, and SharePoint.
• Respond to help desk tickets, emails, and calls in a timely and professional manner.
• Document issues, solutions, and workarounds in the ticketing system and knowledge base.
• Escalate complex issues to appropriate internal teams or vendors as needed.
• Assist with user onboarding/offboarding, including account setup and permissions.
• Maintain and troubleshoot hardware peripherals such as printers, webcams, and docking stations.
• Provide remote and in-person support as required.

• Associates or Bachelors degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 2+ years of experience in a help desk or IT support role.
• Experience supporting Salesforce users (Sales Cloud, Service Cloud, or similar).
• Proficiency with Microsoft 365 applications and administration.
• Familiarity with Windows and Mac operating systems.
• Strong problem-solving and multitasking skills.
• Excellent verbal and written communication skills.
• Customer service mindset with a positive, team-oriented attitude.

• Salesforce Administrator Support experience
• Experience with ITSM tools (e.g., ServiceNow, Zendesk, Freshservice)
• Basic knowledge of Active Directory and Exchange
• Familiarity with remote support tools (e.g., TeamViewer, AnyDesk)

If this is a role that interests you and youd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands Manpower, Experis, Talent Solutions, and Jefferson Wells creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.