Business Relationship Management & Data Analytics Support Manager (IT Manager 1)

Office of the Chief Data & Analytics Officer

This position is in the Office of the Chief Data and Analytics Officer (OCDAO) which is responsible for maximizing the strategic use of data across the agency's health and human services, unemployment, and workforce development programs. In this role, you will oversee business relationship management and data analytics support for Ohio Department of Job and Family Services (ODJFS) program Offices, administer data analytics related software (e.g., Tableau), and supervise data analytics staff. This is a unique opportunity to be part of an experienced analytics team that thrives on solving business problems, welcomes all ideas and perspectives, prides itself on high quality work, and is dedicated to public service. Job duties include, but are not limited to:

• Serves as the primary liaison between ODJFS Offices and the data analytics team.
• Oversees the Self-service Analytics program to empower business users in data exploration, reporting and decision-making.
• Collaborates with stakeholders.
• Defines key performance indicators (KPI's) and tracks key metrics for self-service analytics adoption and usage.
• Oversees development and delivery of training programs to onboard new self-service users.
• Administers data analytics related software (e.g., Tableau).
• Manages and maintains Tableau sites.
• Oversees design, development and optimization of Tableau dashboards and reports.
• Ensures compliance with data governance standards and serves as backup to the Data Governance Manager.
• Creates and enforces agency policy on data requests and sharing.
• Develops and implements strategies for data analytics projects that align with agency goals.
• Supervises assigned staff (e.g., assigns work and provides direction; makes recommendations for hire; reviews work and provides feedback; establishes employee goals; conducts performance evaluations; monitors and evaluates staff performance; approves/disapproves requests for leave; recommends disciplinary action; conducts staff meetings; encourages staff development).
• Authors reports and correspondence.
• Creates and delivers data visualizations and presentations.
• Travels to attend meetings, trainings and conferences as assigned.

Potential challenges could include: the ability to meet tight deadlines while simultaneously managing multiple projects and requests from executive leadership and program Offices.

Schedule: Monday - Friday, 8:00 am - 5:00 pm (Flex).

Travel: Required, as needed. Must provide own transportation, or in order to operate a state vehicle, you must have a valid driver license.

PN(s): 20036502.

The ideal candidate, at minimum, must have the following:

OPTION 1:

• 8 1/2 years (102 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting;
• And 18 months exp. in performing project management functions as defined in series purpose.

OR OPTION 2:

• 12 mos. exp. as an Information Technology Supervisor 3, 64119, or equivalent.

OR OPTION 3:

• Completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C , Visual C, ECL, or Visual Studio), logic-based mathematics, database concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts;
• And additional 6 1/2 years (78 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting;
• And 18 mos. exp. in performing project management functions as defined in series purpose.

OR OPTION 4:

• Equivalent of minimum class qualifications for employment noted above.
• Note: All required courses/coursework, training and/or experience cited in the minimum class qualifications for employment must be at the post-secondary education level which means after completion of high school or its equivalent.
• Project Management Definition (as defined in Series Purpose): a series of steps followed in order to formulate and/or implement project policy to ensure successful project development. The steps include: define the problem (e.g., gather user requirements; meet with stakeholders); develop possible solutions (e.g., facilitate brainstorming sessions; identify resource requirements; develop cost benefit analysis; develop a recommended solution; seek agreement to proceed); develop a project plan (e.g., identify milestones and critical dependencies; gather appropriate resources and secure commitment; finalize funding; encumber funds; build project plan; distribute plan for review) execute the plan (e.g., provide on-going status reports; respond to changes in scope; coordinate deliverables; supervise project staff both assigned and ad hoc; define team members' roles and responsibilities; manage team; maintain project schedule; respond to problem); validation and verification (e.g., post project follow up and review; update plan template; hold a lessons learned discussion and documentation session; close out the project). If assigned, responsibility also includes supervising, coordinating and/or managing personnel assigned to one work unit or section or across multiple units or sections and/or contract staff.

Preferred Skills: The ideal candidate will possess strong technical skills in Tableau, SQL, Python or R, and predictive analytics. A solid understanding of mathematics and analytics processes and procedures is essential, along with robust managerial and supervisory abilities. Excellent communication skills are required to effectively collaborate with program area data staff, non-technical agency personnel, and agency leadership. Candidates should have a proven track record of overseeing and executing all aspects of data analytics projects, as well as preparing impactful data reports and visualizations for diverse audiences.

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide this information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio's E1 Pay Schedule, Pay Range 16. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $47.50 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Pay Range 16

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Hourly

$47.50

$50.15

$52.90

$55.88

$58.94

$62.31

$64.87

$67.90

Annual

$98,800

$104,312

$110,032

$116,230

$122,595

$129,605

$134,930

$141,232

Months of Employment

At Hire

6 months

18 months

30 months

42 months

54 Months

66 Months

78 Months

Telework & Work-From-Home

All positions at ODJFS are in-office positions. We are currently migrating from remote work to in-office work. Should you be invited for an interview or assessment, please inquire at that time if this is an in-office position or a currently/temporarily remote position.