Product Manager - Omnichannel Getting Service, Vice President

As a Product Manager in Chase Bank Omnichannel Getting Service and Customer Experience, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Bring an entrepreneurial and self-starter attitude to develop and maintain six quarter roadmaps and strategies that are aligned to customer pain points, business goals, and market needs
• Partner with Analytics, Customer Experience, and Employee Experience to provide thoughtful recommendations and understand/articulate potential benefits
• Influence partners, build consensus, and work across various functional departments (e.g., agile products) through strong stakeholder management
• Act as a thought leader, presenting and discussing ideas with intent to persuade, educate, and enhance understanding across all levels of the organization
• Collaborate with engineering, design, marketing, and analytics teams to ensure successful product development and launch. Act as a liaison between stakeholders to facilitate communication and alignment

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Customer-centric and is familiar or quickly becomes familiar with omnichannel pain points
• An excellent partner who leads through strong collaboration
• Data driven and analytical, while also being a creative thinker
• Constantly pushes boundaries of what could be to drive innovation
• Always focuses on the big picture, considering impacts outside their given initiatives
• Focused on driving quantifiable business results
• Vigorous and thorough in their management of details
• Loves experimenting, learning, and taking calculated risks based on data

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Financial services and product delivery experience is a plus
• Strong ability to deliver fast and easily navigate both complex and ambiguous environments
• Proven ability to take initiative, influence others, and achieve results without direct supervision over resources
• Develops strong partnerships; recognized as a team player
• Strong analytical, problem solving and planning skills with an excellent ability to manage multiple initiatives simultaneously within tight deadlines
• Exceptional written and verbal presentation skills for peer and executive audiences, including proficiency in Microsoft Excel and PowerPoint