Network / Infrastructure Architect

The Infrastructure Architect is responsible for researching, planning, and installing Enterprise Solutions that could comprise of networking or software technologies and supporting life safety systems that directly impact the public.
The team is looking for a solid mid-level team member who brings 6-10 years of hands-on networking experience. The best candidate should be looking for long term professional growth opportunities, possesses a 4 year degree in a computer science or other technology discipline, and/or industry certifications with 10+ years of experience. At a minimum, a 4 year degree in a technical discipline is strongly desired.

Requires experience, creativity and multi-tasking to independently and collaboratively achieve department service and support objectives for the Transportation Operations Center. Individual can work without assistance; is able to manage medium complexity work efforts; has some industry experience; can provide limited leadership to others.

The Infrastructure Architect is responsible for researching, planning, and installing Enterprise Solutions that could comprise of networking or software technologies and supporting life safety systems that directly impact the public. Assesses existing network, software, and current solutions and makes recommendations based on product specifications and best cybersecurity practices. Configures equipment and software to meet business needs, trains others on the solution, and documents the solution for ongoing support. Functions as part of a team on larger projects or individually provides the services on support visits or smaller projects. Provides technical support and assists with the design of Infrastructure solutions. Requires experience in the technical services and support field as well as experience in systems and network administration (DHCP, DNS, routers, firewall, etc.)

- Responds to Tier 1 and 2 network and software support requests.

- Communicates effectively with teammates and customers of varying levels of technical expertise.

- Responds to all break/fix requests associated with network resources.

- Designs extensions of and connections to the campus network.

- Assists with configuration and deployment of new/replacement network hardware and communications infrastructure.

- Develops and maintains up-to-date project and architecture documentation.

- Maintains up-to-date inventory and maintenance records.

- Monitors network resources for faults and traffic anomalies.

- Resolves connection issues between users and resources.

- Maintains detailed change history of network changes.

- Supports ITS Field Maintenance with communications' implementation and troubleshooting.

- Supports team efforts to improve cybersecurity controls and defenses.

- Supports team efforts for threat hunting and mitigation.

- Manages time and resource constraints.