Technical Support Coordinator

Title: STORE SYSTEMS SUPPORT

Duration: TEMP TO PERM- Only submit candidates that can convert at 90 days without a fee.

Channels Supported Phone & Chat

Agents will support INBOUND Calls or INBOUND Chats

Department hours: Monday – Friday 8am – midnight; Saturday: 9am – 10pm; and Sunday 10am – 10pm Skills:

• Technical Aptitude Required
• Open Schedule Availability
• Previous call center experience preferred
• Previous technical / customer service experience preferred

Responsibilities:

• Technical Support Coordinator - Store Systems Support REMOTE Phone Support & Troubleshooting 100% of the time.
• Training and Transitions are mandatory in-office activities and typically span a total of three weeks.
• To start working at home they must pass a quality while they are in office, so depending on those results it could be 3+ weeks.
• The standard timeline involves a week and a half for Training, and then participants must successfully complete Transitions, including passing a call quality assessment, before being eligible to work from home.
• While most individuals are able to transition to remote work by the third week, those who encounter challenges in meeting quality standards will be required to remain in the office.
• Training and Transitions are mandatory in-office activities and typically span a total of three weeks. The standard timeline involves a week and a half for Training, and then participants must successfully complete Transitions, including passing a call quality assessment, before being eligible to work from home.
• While most individuals are able to transition to remote work by the third week, those who encounter challenges in meeting quality standards will be required to remain in the office.

Requirements

• Basic Technical knowledge of Microsoft Windows – able to trouble shoot application installs, windows machine system configurations (standard cpu and laptop)
• Basic Technical knowledge of PC Hardware (knowledge of CPU, monitor, basic hardware connectivity)
• Basic Hardware and software application trouble shooting skills Looking for candidates with strong empathy skills/retail background preferred Agencies will be billed $2,000 for missing equipment Criminal Screens must be clear to start working

• Candidate does not have to have HS diploma to work, however they will need a HS/GED to convert to a perm employee.