Technical Project Manager

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

About Us

The Infrastructure Data & Analytics (ID&A) team at Amex unifies FinOps, Data Science and Business Intelligence to enable cost transparency, infrastructure performance optimization and commercial efficiency in Technology through high-quality data and predictive analytics. This team within Global Infrastructure aims to foster a culture of effective metrics, data-driven processes, architecture simplification, and cost awareness.

We are a dynamic data science team within ID&A, focused on building cutting-edge solutions with Generative AI and advanced analytics. We are looking for a strong, data-driven Technical Project/Product Manager who can balance project management and product ownership, influence stakeholders, and deliver compelling presentations. This role involves negotiating with stakeholders to accelerate product development and balance competing interests.

The individual will ensure timely execution following agile practices and manage risks & dependencies through appropriate agile ceremonies. Strong data analytics and leadership skills are essential to manage and prioritize requirements across customers, risk, and compliance functions. We expect you to elevate our standards with your passion for data-driven decisions, user experience, and fast-paced execution.

Key responsibilities include:

+ Lead project management for Generative AI and Data Science solutions, ensuring alignment with business goals and

+ Facilitate technical program discussions on architecture, system design, data management, and compliance

+ Identify, escalate and mitigate risks, ensuring timely resolution of issues

+ Facilitate collaboration & communication across several teams in Data Science COE, Architecture, Data providers and Risk & Compliance for seamless solution integration.

+ Balance project management and product ownership responsibilities, ensuring successful project execution and product development. Apply technical acumen, customer-first perspective, and enterprise mindset to

+ Define project scope, objectives, and deliverables; refine and prioritize product feature requirements

+ actively manage backlog for Data Science & Generative AI solutions

+ Lead PI planning and Agile ceremonies, ensuring feasibility and capacity

+ Implement agile processes to track and manage dependencies

+ Foster continuous improvement through retrospectives, standups, workshops, and transparent communication

+ Serve as the point of contact for internal inquiries and key partnerships

+ Influence stakeholders and secure buy-in for initiatives and features. Build strong partnerships with data providers and critical stakeholders, while alleviating concerns and negotiating successful outcomes for the solutions.

+ Develop and deliver presentations on project status, updates, roadmaps and strategic plans.

+ Draft comprehensive communications for business reviews and executive updates

+ Ensure documentation best practices

+ Drive continuous improvement in project management and product development

+ Establish metrics to define success and guide feature prioritization

+ Support reporting processes for OKRs and performance metrics

+ Monitor and ensure compliance with SDLC standards, enterprise policies and risk recommendations

Minimum Requirements:

+ 6 years of experience in technical program and product management, preferably in data science and AI, with a track record of successful project delivery

+ Strong understanding of Generative AI technologies and Data Science concepts

+ Technical knowledge of event-driven architectures, API-first design, cloud-native technologies, and front-end integration patterns. Knowledge of technical challenges and systems design, with the ability to facilitate technical discussions and drive solutions

+ Resilient mindset required to excel in a fast-paced, ambiguous environment

+ Excellent project management skills, with ability to manage multiple projects and coordinate cross-functional teams simultaneously

+ Proven track record in managing large, complex products with multiple partners

+ High attention to organization and detail in a deadline-driven work environment

+ Experience in project management software tools and techniques, such as JIRA, Confluence, or similar platforms

+ Strong product ownership skills, focused on delivering high-quality solutions. Ability to create clarity and execute plans in ambiguity, inspiring change without direct authority

+ Self-starter with thought leadership and prioritization skills in a complex environment

+ Experience in Agile planning and workflows to deliver technology solutions on time, on budget, and to specifications. Knowledge of Agile/SAFe/Lean methodologies

+ Exceptional communication and presentation skills, and able to influence and engage stakeholders at all levels

+ Ability to drive consensus and tangible outcomes, fostering cross-team communication

+ Strong personal presence, active listening, summarization, and lateral thinking skills

+ Experience in writing technical documentation

+ Collaborative team player with strong relationship-building skills

+ Outstanding problem-solving and strategic thinking abilities; capable of leading technology and culture change

+ Deep understanding of the full lifecycle of product development, including Test Driven Development (TDD) and MLOps concepts

+ Bachelor's degree in a technical discipline (e.g. Computer Science, Information Technology, Engineering)

+ Experience with UI design and coding in Python is a plus

**Qualifications**

Salary Range: $110,000.00 to $190,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, well consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

+ Competitive base salaries

+ Bonus incentives

+ 6% Company Match on retirement savings plan

+ Free financial coaching and financial well-being support

+ Comprehensive medical, dental, vision, life insurance, and disability benefits

+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

+ 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

+ Free and confidential counseling support through our Healthy Minds program

+ Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

**Job:** Technologies

**Primary Location:** US-New York-New York

**Schedule** Full-time

**Req ID:** 25011337