IT Service Desk Agent

IT Service Desk Agent

DataStaff, Inc

is in need of an

IT Service Desk Agent

for a contract opportunity for one of our direct clients in

Charlotte, NC.

*This position is hybrid, 2 days will be onsite

Responsibilities:

Provide front line telephone\email support to internal customers with IT related software and hardware issues.

Aid customers concerning the use of computer hardware (i.e. tablets, desktops, and laptops) and software (i.e. O365 & Windows Operating systems, etc.), including printing, installation, enterprise applications, electronic mail, and operating systems

Perform First Contact Resolution (FCR)

Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory)

Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database

Understand and adhere to Incident Management, Request Management, and Knowledge Management policies

Typically handles small initiatives and/or assignments independently.

May work in an assisting role on larger initiatives and/or assignments projects requiring multiple agents and specialists.

Required Skills:

2 Years - Experience providing support to end users w/ comp hardware and software inc. printing, installation, enterprise applications, electronic mail, and ops

2 Years - Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory)

2 Years - Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database

2 Years - Previous experience providing IT support by phone/email.

This opportunity is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401K program available for employees after 6 months.

Employers have access to artificial intelligence language tools (AI) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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Dice Id:

10109342

Position Id:

11087