IT Citrix Infrastructure Engineer

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advance technology. Capital Health is a five-time Magnet-Recognized health system for nursing excellence and is comprised of 2 hospitals. Capital Health Medical Group is made up of more than 250 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates.

The listed minimum pay reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time).

Minimum Pay:

Position Overview

SUMMARY

The IT Citrix Infrastructure Engineer is a specialized technical expert responsible for architecting, supporting, and optimizing Capital Healths Citrix-based virtual desktop infrastructure (VDI) and remote access environment. This role is pivotal in ensuring secure, high-performance application and desktop delivery across the enterprise.

While the primary focus is Citrix infrastructure, this position also requires strong hands-on experience with VMware virtualization, Azure Cloud integration, and enterprise storage platforms to support a stable and efficient end-user computing environment. The engineer will collaborate across infrastructure, security, cloud, and application teams to drive availability, compliance, and modernization initiatives.

MINIMUM REQUIREMENTS

Education

Required: Bachelors degree in Computer Science, Information Systems, or related field; or equivalent experience

Preferred: Advanced certifications in virtualization, Citrix, cloud, or infrastructure management

Experience

6+ years of experience in IT infrastructure, with:

o 4+ years engineering and supporting Citrix Virtual Apps and Desktops in enterprise environments

o 2+ years working with VMware infrastructure (vSphere, ESXi, vCenter)

o Experience integrating and managing workloads in Microsoft Azure (e.g., Azure Virtual Desktop, Azure Files, Azure AD)

o Strong experience managing enterprise storage solutions (e.g., NetApp, Dell EMC, Pure Storage)

o Familiarity with security and compliance in regulated industries (e.g., healthcare, finance)

KNOWLEDGE AND SKILLS

Primary Skills Citrix (Core Focus):

Expert knowledge of Citrix Virtual Apps and Desktops (XenApp/XenDesktop), Citrix Cloud, StoreFront, and Delivery Controllers

Proficient in Citrix ADC (NetScaler), Citrix Provisioning (PVS), and Machine Creation Services (MCS)

Experience with Citrix Workspace Environment Management (WEM), Citrix Profile Management, or FSLogix

Skilled in troubleshooting session performance, application delivery, and remote access issues

Familiar with multi-site Citrix architecture, load balancing, and disaster recovery scenarios

Additional Skills Supporting Infrastructure:

Strong experience with VMware vSphere, vCenter, ESXi, templates, snapshots, and VM optimization

Working knowledge of Microsoft Azure services including Azure Virtual Desktop (AVD), Azure AD, and Azure Files

Proficient in managing Windows Server environments (20162022), Active Directory, Group Policy

Hands-on experience with enterprise storage platforms (e.g., SAN/NAS, NetApp, Dell EMC, Pure)

PowerShell scripting and automation for system provisioning and task automation

Familiar with MFA, SSO, conditional access, and Zero Trust concepts for remote access security

PREFERRED CERTIFICATIONS

Citrix Certified Professional Virtualization (CCP-V)

Microsoft Certified: Windows Server Hybrid Administrator Associate

Microsoft Certified: Azure Administrator Associate or Azure Virtual Desktop Specialty

VMware Certified Professional Data Center Virtualization (VCP-DCV)

Storage platform certifications (e.g., NetApp, Pure, or Dell EMC)

ESSENTIAL FUNCTIONS

Deploy, manage, and optimize Citrix infrastructure across cloud and on-prem environments

Design and support remote access solutions using Citrix ADC and NetScaler Gateway

Collaborate with cloud teams to support Citrix workloads hosted in Azure or hybrid deployments

Monitor system performance and proactively resolve session, application, or network issues

Automate environment builds and user provisioning through scripting and orchestration tools

Apply patches, upgrades, and system updates with minimal disruption to end users

Coordinate with storage and virtualization teams for backend resource planning and performance tuning

Maintain accurate documentation for systems, configurations, and SOPs

Provide tier-3 escalation support for Citrix, VMware, and related infrastructure incidents

ADDITIONAL RESPONSIBILITIES

Support migrations and upgrades of Citrix, Windows Server, VMware, and storage platforms

Participate in IT projects related to VDI, cloud, or infrastructure modernization

Assist with audits, vulnerability assessments, and remediation planning

Recommend and test new tools to improve performance, automation, and user experience

AREAS OF RESPONSIBILITY

Citrix infrastructure: Virtual Apps, Desktops, ADC, StoreFront

Remote access and session security

VMware virtualization and Azure VDI integration

Windows Server management and group policy

Enterprise storage and profile performance tuning

Infrastructure documentation, compliance, and monitoring

KEY METRICS FOR SUCCESS

High availability of Citrix and remote access services

Reduced user session issues and escalations

Successful integration and stability of Citrix on Azure and VMware

Optimized performance and storage usage for Citrix workloads

Timely completion of system upgrades and patching

Strong cross-team collaboration and incident response performance

Clear documentation and knowledge transfer to support teams

Offers are contingent upon successful completion of our onboarding process and pre-employment physical. Capital Health will require all applicants to have an annual flu vaccine prior to start date, with the exception of individuals with medical and religious exemptions.

"Company will never ask candidates for social security numbers or date of birth during application phase. If you are asked for this information online, you may be a target for identity theft."

For benefit eligible roles, in addition to cash compensation, we provide a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, robust PTO plan, overtime to eligible roles, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.

The pay rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and/or rate, several factors may be considered including, but not limited to location, years of relevant experience, education, credentials, negotiated contracts, budget, market data, and internal equity. Bonus and/or incentive eligibility are determined by role and level.

The salary applies specifically to the position being advertised and does not include potential bonuses, incentive compensation, differential pay or other forms of compensation, compensation allowance, or benefits health or welfare. Actual total compensation may vary based on factors such as experience, skills, qualifications, and other relevant criteria.