Computer Support Associate

Role Overview:
Provide day-to-day operational and technical support for desktop hardware, software, printers, and related IT equipment following established procedures. Support includes troubleshooting, asset management, computer imaging, and assisting server/network teams with “smart hands” tasks. Ensure smooth operation of IT services and customer satisfaction through effective communication and problem resolution.

Key Responsibilities:

• Manage and troubleshoot desktop hardware/software and printers

• Perform routine tasks such as computer imaging, toner replacement, and asset disposal

• Resolve support tickets via ServiceNow, following knowledge base articles and unit processes

• Maintain documentation, including contact lists, process logs, and incident reports

• Monitor and order supplies, update asset records, and schedule equipment maintenance

• Recognize and escalate issues outside documented solutions

• Collaborate with team members to resolve problems and support projects

Requirements:

• Minimum 1 year IT experience or relevant background (recent grads welcome)

• Strong customer service and communication skills

• Ability to learn and work effectively in a team

• Business casual, onsite work environment