IT Infrastructure Engineer II (Network Operations)

• Monitors and maintains the IT infrastructure via tools or otherwise to ensure maximum availability.
• Deployment and maintenance of the IT infrastructure.
• Consults with project teams to ensure compatibility with existing solutions, infrastructure, and services.
• Creates necessary documentation of systems and infrastructure. Informs appropriate personnel of new features, limitations, and considerations produced by upgrades or new products.
• Participates in the evaluation of new hardware products and upgrades.
• Utilizes standard procedures and methods to complete projects and work orders as assigned.
• Assists other engineers in determining Infrastructure Change Management risk.
• Responsible for the lifecycle of IT infrastructure components
• Participates in verification of normal service after all scheduled repairs or upgrades.
• Assists with troubleshooting and diagnosing errors in equipment.
• Knowledge in one or more sub-specialties of IT infrastructure (I.e. Security/firewalling, network protocols and topology, wireless, Data Center infrastructure, cloud, storage, etc.)
• Responds and take ownership or assists with incidents, requests or tasks and tickets as assigned.
• May be required to take place in an On-Call rotation.
• Ability to follow a MOP (Method of Procedure) for upgrade and deployment of infrastructure technologies.
• May be needed to provide guidance to other technical personnel in appropriate areas of expertise.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

*Relevant experience may be a combination of related work experience and degree obtained (Associates Degree = 2 years; Bachelors Degree = 4 years).