Tech Support Specialist

Job summary:

This is a Technology rollout call center, so all our assignments involve taking or making calls for multiple technology projects. We also provide first level trouble shooting support to contractors/vendors on-site implementing the hardware.

Roles and Responsibilities:

• This position involves taking calls from technicians / vendors / contractors who are implementing technology in the stores (This is not a typical customer / consumer call center.)
• Calls will be received through a queue and out-bound calls could be required. As calls are handled a tracking application will be updated and system validations will be made. When not handling calls you will also be required to provide updates via email, Excel etc.
• You will be provided all required training and a handbook for each project as well as necessary application/systems access.

Qualifications/ What you bring (Must Haves) – Highlight Top 3-5 skills

• Provide on-site field technicians first level technical support for troubleshooting issues encountered in stores during technology implementation / upgrades and ensure project implementation protocols are followed.
• A minimum of 1-year relevant work experience needed.
• A Minimum of a High School Diploma or GED required
• Must possess clear, accurately and tactful, communication both verbally and written
• Possess basic troubleshooting and problem-solving skills
• Working knowledge of Microsoft Outlook, Word, and Excel preferred
• IT hardware installation experience preferred, but not required