Desktop Support - Part-time

This is a PART-TIME position. Successful candidate will work NO MORE than 32 hours a week.

Duties Include:

• Provides support to Information System users and/or Information Technology (IT) specialists in adherence to established policies and procedures.
• Provides support and services to support Board staff. Creates and analyzes incident and problem tickets to ensure proper completion and assignment of incidents or service requests.
• Follows established policy and procedures for prioritization categorization.
• Follows escalation procedures established by the Board and Department of Administrative Services (DAS) Office of IT.
• Initiates first level resolution within confines of access and security authority, utilizing published processes and procedures.
• Follows up to ensure first level resolution within time limits prescribed by service level agreements (SLAs).
• Acts as liaison for services within the Board.
• Assists with on-boarding processes for new employees.
• Collaborates with other program areas by interfacing and utilizing other IT applications or platforms.
• Participates in and/or provides technical IT assistance related to projects, tasks and assignments.
• Generates enhancements for existing infrastructure, software or database systems in compliance with specifications and standards.

6 months combined work experience in any combination of the following: computers &/or electronics and/or in telecommunications performing routine analysis, programming, installation, maintenance and/or systems support, solving problems with pre-determined methods on basic hardware or software including experience providing customer support.

• Or 2 courses in computer science or information systems.
• Or equivalent of minimum class qualifications for employment noted above.

Job Skills: Information Technology