Program Manager

Program Manager

Role: Sr. Program Manager

Location: Columbus, Ohio

100% Onsite (Local DL Mandatory)

Duration: +12 Months contract

Interview: Video

Description:

Experienced PM to provide Project, Release, Operations, and Organizational Change Management (OCM) duties for the eLicense service area. This position will play a crucial role in advancing and growing the enterprise eLicense service area. The ideal candidate must possess a strong background in Project Management, Software Development Life Cycle processes (Agile, Waterfall, etc.), Organizational Change Management (OCM), vendor relationship management.

Project Management and Reporting

Plan, organize, prioritize, and manage multiple work efforts

Develop project plans and schedules

Identify key milestones and deliverables

Develop and update project artifacts

Operations Management

Triage, prioritize, and assign incoming incident/requests

Manage incident/request backlog

Develop Key Performance Indicators

Review Managed Service Provider status reports

Monitor and track SLA metrics and performance

Release Management

Work with Managed Service Provider to scope and schedule enhancements for release

Manage release scope for the program and gain agreement and approval of scope changes

with customer representatives and affected stakeholders

Track high-visibility and legislatively mandated activities/enhancements

Customer Relationship Management

Build and maintain relationships with key stakeholders and customer representatives.

Communicate with users and customers as necessary.

Coordinate and present proposals to customers as necessary.

Present to technical and non-technical audiences to influence and drive outcomes.

Identify and drive OCM needs

Skill

Required / Desired

Amount

Number of years

technical project/program management experience leveraging both Agile and traditional SDLC practices to drive multiple projects

Required

15

leading Organizational Change Management (OCM) efforts

Required

5

college degree or equivalent technical study

Required

4

Scrum/Agile Certification

Highly desired

PMI Certification

Highly desired

Experience with Professional and Occupational Licensure processes, Permitting, and Inspections

Desired

Experience with Licensure/Permitting on Salesforce platform

Desired

Employers have access to artificial intelligence language tools (AI) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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Dice Id:

RTX1d96e9

Position Id:

8666285