Product Manager, Vice President - Benefits

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager within Global Benefits-Total Rewards, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

You will be seen as a leader on a growing, highly visible team. As we explore and reimagine how employees interact with their benefits and wellness offerings, you will be challenged to think boldly, question the conventional, and execute quickly and precisely. This role touches some of the most important aspects of our employees life events, so you will be asked to use your empathy and analytical, critical thinking to help us create cohesive, frictionless, and personalized experiences that employees rely upon and cherish.

Job responsibilities

• Develop a product strategy and product vision that delivers value to customers
• Manage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Own, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Build the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Engage across 3rd party partners to reimagine how we drive awareness and engagement with our benefits and wellness offering for Total Rewards .
• Lead product discovery, opportunity assessments, product requirement documentation, solution charters, and delivery of exceptional experiences
• Partner with distributed technical and design teams to build truly reimagined experiences
• Leverage the product strategy to prioritize the work and how it gets done

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Demonstrable past experience of working with 3 rd party vendors to partner and execute on shared customer experiences
• Adept at tailoring communications and strategy across a wide array of technical and non-technical stakeholders and partners.
• Ability to build trust and credibility through your knowledge of the customer and business objectives
• A high degree of tact and effective negotiation skills with a broad range of internal and external stakeholders
• Capable of blending qualitative and quantitative techniques to generate new insights

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Background of leading product initiatives in HR or Customer Experience
• Emerging skillset and understanding of Artificial Intelligence (AI) and/or Machine Learning (ML)