We are looking for a VIP Show Room & Deskside Tech for immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers. As part of our elite Deskside support team that provides technical support and expertise to our Showrooms, End Users, VIPs, and their administrative assistants. This team works in a total contact ownership model that includes receiving direct intake from our executives and End Users working every incident or request through to fulfillment.

Essential Skills:

Vast knowledge supporting media equipment such as Conference devices, LCD projectors, speakers, TVs, video monitors, and cameras

Expertise in supporting End User Computing hardware and software ( Windows and MAC ), including laptops, desktops, mobile phones, tablets, printers, MS Office, Remote Access, Video Conferencing, and VDI.

Experience in documenting, tracking, and monitoring the incidents and problem(s) to ensure a timely resolution in ServiceNow, Remedy or similar ticketing systems.

Must have deep subject manner expertise in hardware, peripherals, and enterprise software support, reimage and data migration, break-fix, international travel support, device back-up and restore, mobility, email, IMACs (installs, add, moves and changes) and ad-hoc support for technology users.

Experience using ARS, Active Directory, SCCM, JAMF, Nexthink, and similar tools to support first contact resolution

Experience in the full lifecycle of end user devices, including provisioning, monitoring, remote managing, re-imaging, de-provisioning, and retiring.

Must be able to manage and organize your own workload and utilize your resources to ensure the Executive issues and requests are resolved.

Proven ability to learn quickly and utilize latest technologies to develop and implement superior solutions in a high-pressure environment

Experience following policies and guidelines on security and confidentiality

Focused team player with strong ability to provide independent leadership for successful project outcomes and achievement of desired objectives

Being a deskside position, it is expected the willingness to carry device boxes and moves

Excellent communication, interpersonal and analytical skills, white glove support experience is a must

Must be able to communicate the concept behind the problem/resolutions to Executives

Applies best practices and knowledge of internal/external business challenges to improve processes and services

Experience performing system administration responsibilities within an enterprise environment.

Experience supporting end to end technology services and solutions

Experience supporting Audio Video Conferencing technology and Live Meeting Streaming

Required Qualifications:

Bachelor's degree in Computer Science or related field or +2 years additional experience

5+ years' experience in a Deskside Support role with at least 3 years face to face support.

5+ years supporting MAC and Windows platforms

Expertise with MS Office suite, including Outlook

Tier 2+ level networking skills (VLANs, DHCP, DNS)

Experience providing support within a Fortune 500 global company

Experience supporting C level executives

Preferred Qualifications:

Industry Certifications like A+ and ACMT

Desktop Support or Customer Service Certifications

ITIL Foundations Certification

Baseline OEM Certs / Hardware Repair Certs

Experience with Service Now ITSM Tool Suite

Salary and Other Compensation :

The annual salary for this position is between $37,800 - $68,500 depending on the experience and other qualifications of the successful candidate.

This position is also eligible for Cognizants discretionary annual incentive program, based on performance and subject to the terms of Cognizants applicable plans.

Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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