Lead UX Designer

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

athenahealth is looking for designers who can dive into complex design challenges and create solutions to help transform the healthcare industry. If youre a talented, innovative, and strategic designer, motivated to make a difference in healthcare, then we want to talk to you. Help us break through all the red tape and transform everyones experience of a visit to the doctor, a trip to the emergency room, or a lifetime with a chronic illness.

Position Summary:

We are looking for a Lead Designer to contribute to our award-winning electronic health record and physician practice management products. In this role, you will work closely with a multidisciplinary agile R&D team to define, design and test product and digital service features with the goal of creating valuable and delightful experiences for our users. At the same time, you will set an example and establish best practices for more junior design colleagues. A successful candidate will embrace the challenge of elevating design within an enterprise product team, where user experience competes for attention against many other valid R&D priorities.

Responsibilities may include, but are not limited to:

50% - Design execution (primary)

• Identify and frame user-centered problems effectively

• Plan and facilitate problem identification and solutioning workshops

• Create low- to high-fidelity sketches to communicate concepts and ideas

• Collaborate with product and engineering teams throughout the agile planning, design, and development process to deliver released product that meets design intent

• Collaborate with your team to ensure product features meet UX quality standards for workflow, interaction design and microcopy

30% - Design Strategy and planning

• Build deep understanding of healthcare workflows by planning and executing user, client, and domain research.

• Co-own business goals for the scrum team with partners in the Product and Engineering organizations.

• Partner with product & engineering leads help define how initiative strategy impacts your scrum team and its projects.

• Draft UX workflows that can guide detailed Agile design and development.

• Ensure design work is conducted using behavioral data focused on user-centered product success metrics.

• Facilitate product and engineering teams in building deep empathy for our users

20% - Leadership

• Demonstrate and promote best practices for working with product owners and scrum teams

• Participate in team-wide initiatives to improve design processes and practices

• Guide junior members of the team through mentorship and design reviews

Education, Experience, & Skills Required

• Bachelors or masters degree in design preferred, Human-Computer Interaction, Cognitive Psychology, Computer Science, Business, or related disciplines

• Minimum of 5 years of experience in UX design

• Solid capability in UX creative and design techniques

• Experience facilitating, summarizing, and acting on takeaways from user research

• Understand how to work within agile development process for the design, development, and delivery of software

• Outstanding verbal and written communication skills

Behaviors & Abilities Required:

• Skillful at influencing colleagues and project direction without direct authority

• Capable of managing ambiguity, change and uncertainty, focusing on information at hand and making good and timely decisions to effectively keep work moving forward.

• Takes appropriate risks through cost/benefit analysis of various alternatives

• Adaptable to the ever-changing needs of a dynamic business with flexibility and willingness to jump into any aspect of work to help the team achieve results

• Enthusiasm for learning new problem spaces, with an ability to deeply immerse in a problem, rapidly develop an understanding, and produce actionable insights.

• Thrives in a highly collaborative, cross functional environment

About athenahealth

Heres our v ision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Whats unique about our locations?
From an historic, 19 th century arsenal to a converted, landmark power plant, all of athenahealths offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India plus numerous remote employees all work to modernize the healthcare experience, together.

Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? Thats another story. athenahealth develops and implements products and services that support US healthcare : Its our chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talentedemployees or athenistas , as we call ourselves spark the innovation and passion needed to accomplish our goal . We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.

Our size makes a difference, too: W e are small enough that your individual contributions will stand out but large enough to grow your career with our resources and established business stability .

Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealths Corporate Social Responsibility ( CSR ) program, weve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.

What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborativeworkspaces some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued .

We also encourage a better work-life balance for athenistas with our flexibility . W hile we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment,full-time. With consistent communication and digital collaboration tools, athenahealth enablesemployees to find a balance that feels fulfilling and productive for each individual situation.

athenahealth is committed to a policy of equal employment opportunitythats why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Were happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at taoperations@athenahealth.com for assistance.